Sales and Retention Claims Handler
Activate Group Limited
full-time
Posted on:
Location Type: Office
Location: Peterborough • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,074 per year
Job Level
Mid-LevelSenior
About the role
- Handle inbound and outbound calls from drivers involved in accidents.
- Assess customer needs and qualify them for accident management services.
- Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management.
- Accurately record all customer information and case details in the CRM system.
- Liaise with repair garages, insurers, and legal teams where necessary.
- Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
- Follow up on leads provided by insurers, brokers, or direct marketing.
- Deliver excellent customer service during stressful and emotional situations for the caller.
- Achieve individual and team sales targets (KPIs).
Requirements
- Proven experience in a sales or telesales environment.
- Excellent communication and negotiation skills.
- Resilient and target-driven.
- Ability to handle objections and convert leads into confirmed bookings/services.
- Attention to detail with accurate data entry.
- Empathetic and professional phone manner.
- Experience in accident management, insurance, or claims handling (desirable).
- Knowledge of FCA regulations (desirable).
- Familiarity with CRM or contact centre systems (desirable).
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrysalestelesaleslead conversionaccident managementclaims handling
Soft skills
communicationnegotiationresilienceattention to detailempathyprofessionalism
Certifications
FCA regulations