Sales

• Handle inbound and outbound calls from drivers involved in accidents.
• Assess customer needs and qualify them for accident management services.
• Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management.
• Accurately record all customer information and case details in the CRM system.
• Liaise with repair garages, insurers, and legal teams where necessary.
• Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
• Follow up on leads provided by insurers, brokers, or direct marketing.
• Deliver excellent customer service during stressful and emotional situations for the caller.
• Achieve individual and team sales targets (KPIs).

Sales and Retention Claims Handler

Regional Business Sales Professional

Aftermarket Sales Representative