Programme Administrator
Activate Group Limited
full-time
Posted on:
Location Type: Hybrid
Location: Huddersfield • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,000 - £30,000 per year
Job Level
Mid-LevelSenior
About the role
- Monitor automated Total Loss Avoidance portal and proactively identify opportunities for parts support.
- Make proactive customer service calls to bodyshops and network management to maximise parts support opportunities.
- Build and maintain strong customer relationships through regular communication and proactive outreach.
- Provide responsive customer service support via phone and email to bodyshops and network management.
- Programme administration support including onboarding, mapping, and repair network coordination.
- Provide additional parts support to bodyshops, aiming to optimise programme outcomes.
- Helpdesk and inbox management.
- Communicate effectively with programme teams to ensure efficient case handling.
- Actively participate in the verification of parts and final decision-making processes.
- Monitor programme performance and identify areas for improvement.
- Adapt to supporting multiple parts programmes as the business evolves.
- Provide administrative support across various manufacturer paint and body programmes, ensuring smooth operations and efficient coordination.
- Produce reports using advanced MS Excel functions and market-leading bespoke systems.
- Develop and produce client meeting packs, board papers, and executive summary documents to a high standard.
- Create PowerPoint presentations on behalf of Automotive team members and senior management.
- Bodyshop and Network market penetration analysis.
- Helpdesk and inbox management, providing ad hoc support to VM networks.
- Taking, typing, and distributing minutes as required.
- Project Management responsibilities ensuring completion to tight deadlines.
- Assist with ad hoc tasks and provide operational support to the Automotive Account Director as needed.
Requirements
- Proven experience in automotive parts sales, vehicle damage assessment, or automotive programme support.
- A can-do attitude.
- Excellent team worker.
- Highly effective communicator, both face-to-face and on the phone.
- High standard of grammar and document production.
- Good eye for detail and ability to interpret statistics and evaluate results.
- Excellent numeracy skills.
- Excellent IT skills (Minimum Word / Excel / PowerPoint).
- Ability to think analytically and strategically.
- Ability to deliver agreed targets to strict deadlines.
- Clear communicator with excellent stakeholder management skills.
- Able to effectively collaborate with both technical and non-technical audiences.
- Proven ability to manage multiple tasks and priorities simultaneously.
- Strong analytical and decision-making skills, with a proactive approach.
- Full UK Driving Licence (not essential).
- Body repair industry knowledge.
- Automotive parts sales knowledge.
- Knowledge of motor claims management.
- Geographical Information Systems / Mapping experience.
- Experience in customer support, programme management, or similar role.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automotive parts salesvehicle damage assessmentprogramme administrationadvanced MS Excel functionsPowerPoint presentationsproject managementnumeracy skillsanalytical thinkingstatistical interpretationGeographical Information Systems
Soft skills
customer serviceteamworkeffective communicationattention to detailstakeholder managementcollaborationproactive approachtime managementdecision-makingadaptability
Certifications
Full UK Driving Licence