Helpdesk Manager
ActioNet, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Linux
About the role
- Manage daily helpdesk operations and shift coverage.
- Oversee incident response, escalation, and resolution.
- Ensure compliance with agency service procedures and documentation.
- Coordinate with infrastructure and application teams.
- Monitor performance metrics and reporting.
Requirements
- Bachelor’s degree or equivalent experience.
- 5+ years managing IT helpdesk or operations teams.
- Experience with Windows, Linux, and IBM zSeries environments.
- Familiarity with ITIL practices.
- Experience supporting agency or federal helpdesk operations (preferred).
- ITIL certification (preferred).
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WindowsLinuxIBM zSeriesITIL practices
Soft skills
managementincident responseescalationresolutioncoordinationmonitoringreporting
Certifications
ITIL certification