• Installation and administration of the client environment
• User support for software and hardware issues
• Analysis and resolution of incidents in the Windows environment and documentation in the ticketing system
• Collaboration on the further development of our client environment in the Windows environment
• Setup and maintenance of our telecommunications environment
• Support in enforcing IT security policies in day-to-day operations

Requirements

Completed vocational training in IT, a degree in computer science, or an equivalent qualification
Practical experience in IT support, preferably with Windows clients and common Microsoft Office applications
Enjoy working with people and a strong customer-service orientation
Independent, solution-oriented working style and ability to work in a team
Ability to quickly get up to speed on technical issues
Fluent German and basic English skills, both written and spoken
Driving license class B and willingness to work on-site occasionally

🔍 ATS Optimization Keywords
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Hard Skills

Windows administration
IT support
incident analysis
ticketing system documentation
telecommunications setup
IT security policies
Microsoft Office applications
solution-oriented working
technical issue resolution

Soft Skills

customer-service orientation
independent working
team collaboration
communication skills
adaptability

Certifications & Qualifications

vocational training in IT
degree in computer science

IT Support, User Helpdesk

IT Support, User Helpdesk