Technical Business Analyst
Acrisure
full-time
Posted on:
Location Type: Hybrid
Location: Grandview Heights • Massachusetts, Ohio, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
Junior
Tech Stack
SQLTableau
About the role
- Gather and document business and technical requirements alongside stakeholders and team members
- Develop and maintain consumer-facing and employee-facing knowledge base articles, ensuring clarity, accuracy, and usability
- Structure knowledge content to be AI-compatible, enabling agentic AI systems to retrieve, interpret, and act on information effectively
- Document business processes and workflows to support system improvements and knowledge management
- Assist senior analysts with process modeling, system gap analysis, and identifying opportunities for automation or AI support
- Translate user requirements into functional requirements, user stories, process diagrams, and solution outlines
- Support testing activities, including writing test cases and participating in user acceptance testing (UAT)
- Facilitate communication between technical teams and business stakeholders; track and report project updates
- Analyze and scrub data from multiple sources to support system integration, knowledge management, and decision-making
- Provide basic user support, troubleshoot minor system issues, and contribute to continuous improvement of knowledge workflows
- Assist in creating training materials, user guides, and documentation aligned with both human and AI user needs
- Create knowledge content that empowers both consumers and employees, while enabling AI-driven automation
- Ensure business and technical requirements align with project objectives
- Identify process improvements and AI-enablement opportunities to enhance efficiency
- Facilitate seamless collaboration across technical and business teams, supporting data-driven and AI-assisted decision-making
Requirements
- Bachelor’s degree or equivalent experience in Business, IT, or related field
- 1–3 years of relevant experience, including internships or academic projects
- Strong interest in technology, knowledge management, business processes, and data analysis
- Familiarity with SQL, APIs, system integration, and application workflows
- Knowledge of AI systems, agentic AI concepts, and structuring content for AI use is a plus
- Basic knowledge of data visualization tools (Power BI, Tableau, Google Data Studio)
- Experience with software testing, process flows/diagrams (Lucidchart, Draw.io), and Agile/Scrum frameworks
- Strong written and verbal communication skills; highly organized, detail-oriented, and adaptable
- Proactive problem solver with ability to multitask and meet deadlines under pressure
- Certification or coursework in business analysis or knowledge management is a plus
Benefits
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLAPIssystem integrationapplication workflowsdata analysisprocess modelingtest case writinguser acceptance testingdata visualizationknowledge management
Soft skills
written communicationverbal communicationorganizational skillsdetail-orientedadaptabilityproblem solvingmultitaskingmeeting deadlinescollaborationstakeholder communication
Certifications
business analysis certificationknowledge management certification