Team Lead, Ops – CL Mid/Small
Acrisure
full-time
Posted on:
Location Type: Hybrid
Location: Spokane • Alaska, Colorado, Idaho, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $76,450 - $127,160 per year
Job Level
Senior
About the role
- Support driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experiences
- Guide team members in delivering proactive, personalized, and consistent service experience
- Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention
- Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion
- Monitor individual and team performance metrics, identify gaps, and offer feedback and support
- Ensure team adherence to company policies, procedures, and regulatory standards
- Lead the day-to-day execution of workflow improvements and process enhancements
- Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion
- Support adoption of operational technologies and tools to drive automation and scalability
Requirements
- Bachelor’s degree in business administration or related field is preferred
- Must currently hold an active property & casualty license
- Minimum of 3 years of progressive experience in the insurance and/or financial services industries
- Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence
- Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business
- Experience supporting business development lifecycle
- Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment
- Excellent business and people decision-making skills and problem-solving abilities
- Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments
- Excellent leadership and coaching ability
- Deep understanding of markets, clients, and competitors
- Adept at cultivating and growing productive, long-term customer relationships
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementsoperational excellencebusiness development lifecycleperformance metricsclient retentionworkflow improvementsautomationscalability
Soft skills
leadershipteam managementproblem-solvingdecision-makingmotivationcollaborationaccountabilitycustomer servicecoachingstress management
Certifications
property & casualty license