Support Engineer

• Provide outstanding level-1 support for the company's administrative and operational system modules to external clients via chat, email and phone using the Movidesk platform;
• Analyze, reproduce and resolve issues reported by clients, with a focus on identifying root causes;
• Identify and implement temporary workarounds for financial and system operational incidents to mitigate client impact;
• Enter clear and concise information into the system to ensure proper documentation and understanding of the support interaction;
• Monitor SLAs and manage follow-ups with clients, partners and internal teams;
• Analyze client request data to assess urgency and prioritize resolution;
• Build and maintain strong relationships with internal and external stakeholders;
• Proactively monitor for potential issues and propose solutions to the team to reduce bug incidence and support tickets.

Support Analyst – System Support, Administrative and Operational Modules

Support Assistant, Junior Support Analyst

Support Analyst

Técnico de Suporte N2 Júnior

Support Analyst – Junior