About the role
- Offers students the highest level of customer service through the billing and collections process.
- Works closely with the student accounting team to ensure billing information matches student documents.
- Responds to student needs via email and phone to aid with finance-related questions or challenges.
- Advises students about payment methods, payment alerts, and changes to their accounts.
- Accurately and effectively communicates student feedback to internal and external departments.
- Works directly with the Bursar Manager on process improvements.
- Additional tasks as required.
Requirements
- AA degree in accounting, finance, or related field and/or related experience in the Education.
- Preferred experience in bursar, financial aid, or student accounting office.
- Preferred experience with Campus Nexus/Anthology student information system.
- Preferred experience with Customer Relationship Management (CRM).
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingcollectionsaccountingfinance
Soft skills
customer servicecommunicationadvisingprocess improvement
Certifications
AA degree in accountingAA degree in finance