Director

• Department Creation & Leadership
• Establish the IT department, including policies, staffing, budget, and technology roadmap.
• Define and implement IT governance, operational standards, and best practices.
• Build and mentor a high-performing IT team.
• Technology Infrastructure & Operations
• Architect and manage scalable IT infrastructure (networks, systems, applications, cloud).
• Oversee daily IT operations, ensuring high availability, reliability, and security.
• Implement business continuity, backup, and disaster recovery plans.
• Managed Service Provider (MSP) Oversight
• Manage relationships with external IT MSPs.
• Ensure service quality, contract compliance, and cost-effectiveness.
• Integrate MSP services with internal workflows and systems.
• Cybersecurity & Risk Management
• Develop and enforce cybersecurity policies, frameworks, and training programs.
• Monitor and mitigate risks, vulnerabilities, and threats across the enterprise.
• Process & Workflow Development
• Design and optimize IT workflows to support cross-department collaboration
• Streamline ticketing, escalation, and incident response processes.
• Identify opportunities to automate and improve efficiency.
• Strategic Leadership
• Collaborate with executive leadership to align IT initiatives with business objectives.
• Provide forward-looking insights on emerging technologies and their impact.
• Develop a proactive agenda to drive operational efficiency across the technology stack.
• Own IT budgets, forecasts, and technology investment planning.

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