Property Solutions Manager
Accomsure - ALE Management Solutions
full-time
Posted on:
Location Type: Office
Location: Calgary • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maximize preferred vendors HUB to achieve utilization objectives & partner fulfillment targets.
- Source independent housing providers and service vendors when internal inventory does not meet claim needs.
- Negotiate with suppliers to secure the most favorable rates, terms, and service levels.
- Work with the Vendor Management team to build and maintain a diverse network of reliable vendors and partners to ensure flexible, scalable sourcing capacity.
- Continuously evaluate vendor performance and cost competitiveness, sharing feedback with the Vendor Management Team to enhance the relationship.
- Analyze claims and strategically position available housing and service solutions to maximize service delivery and business opportunity.
- Oversee pricing, negotiation, and selection strategies to ensure solutions align with both client expectations and internal performance objectives.
- Track key performance metrics (i.e. cost-to-placement ratios, time to placement, cost per claim) and identify opportunities for improvement.
- Collaborate with Operations and Finance teams to forecast and manage profitability trends.
- Oversee the end-to-end solution process to ensure accuracy, speed, and compliance with policy coverage.
- Navigate and troubleshoot issues that arise during placements (e.g., property concerns, client dissatisfaction, vendor disputes) in a manner that minimizes liability for Accomsure.
- Apply strong problem-solving and critical-thinking skills to assess issues, identify root causes, and implement solutions that protect company interests and maintain service quality.
- Demonstrate an understanding of applicable governing laws, including Residential Tenancy Acts and other housing regulations, to ensure compliant interactions with landlords, property managers, and clients.
- Proactively navigate potential legal or contractual risks related to accommodations and take steps to minimize exposure or disputes.
- Develop and implement standard operating procedures for issue resolution and de-escalation.
- Ensure that all placement decisions prioritize safety, service quality, and adherence to contractual obligations.
- Lead, mentor, and develop a team of sourcing and placement specialists focused on both operational excellence and financial performance.
- Partner cross-functionally with Claims Management, Finance, and the broader Sales teams to deliver seamless claim outcomes.
- Contribute insights to product strategy and process improvement initiatives aimed at increasing efficiency, customer satisfaction, and profitability.
Requirements
- Bachelor’s degree in Business, Commerce, Operations Management, or a related field (MBA or equivalent experience an asset).
- 5+ years of experience in product, operations, or account management roles — ideally within insurance real-estate, property management (housing), hospitality, or procurement sectors.
- Proven experience in revenue management, with a track record of meeting profitability and cost-reduction goals.
- Strong background in vendor sourcing and negotiation, with demonstrated success in building and managing supplier relationships.
- Experience leading teams in fast-paced, service-oriented environments where operational accuracy and customer satisfaction are critical.
- Strong financial and analytical skills; comfortable interpreting cost structures, and profitability metrics.
- Proficiency with CRM (HubSpot) and database systems for managing inventory, claims, and vendor records.
- Intermediate to advanced Excel (or equivalent) skills for margin tracking and reporting.
- Excellent communication and negotiation skills, capable of influencing both customers and suppliers toward win-win outcomes.
- Proven ability to lead, motivate, and coach team members toward performance goals.
- Strong problem-solving and decision-making abilities; able to handle complex, high-pressure situations while minimizing company risk.
- High degree of professionalism, accountability, and attention to detail.
Benefits
- Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position.
- The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor sourcingnegotiationrevenue managementcost reductionfinancial analysisprofitability metricsproblem-solvingdecision-makingoperational excellencestandard operating procedures
Soft skills
communicationleadershipteam developmentcustomer satisfactioncritical thinkinginfluencingattention to detailaccountabilitymentoringcollaboration
Certifications
Bachelor’s degreeMBA (or equivalent experience)