Salary
💰 $54,460 - $81,550 per year
About the role
- Gather and analyze data from various Systems to forecast trends and ensure inventory availability for Quick Response Locations, Regional Parts Centers, 3rd Party Service Providers, and Service Technicians
- Generate and compile multiple reports and deploy inventory to improve parts supply chain delivery times and fill ratios cost-effectively
- Review and update planning parameters; meet with and present to departments; create internal orders or external purchase orders
- Maintain advanced level of Customer Satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available
- Perform analysis on inventory levels, aging and turns; identify order strategies, supply routes, problem areas and propose corrective actions
- Prepare, deliver and analyze reports/systems to maximize efficiencies; continually improve methods to eliminate troubled areas for Quick Response Locations, Regional Parts Centers, or Technicians
- Interface with vendors/suppliers to improve Canon's Supply chain
- Purchase from vendors/suppliers based on projects, reporting, or systems for assigned locations to meet departmental goals and targets for fill ratio
- Monitor/analyze inventory reports and Planning Systems to maintain proper re-order points at all stocking locations
- Create reports providing analysis of trends to recommend inventory stocking for Field Service Technicians and set up meetings to review
- Confirm accuracy of invoices, bills and charges relative to shipment of goods and resolve discrepancies
- Work with Product Support on product launches, quality recalls, alternate sourcing and unexpected demand
- Coordinate item flow from source and within network; modify as needed
- Analyze QRL inventory position based on MIF, urgency, and parts cost
- Document suggested procedure/systematic improvements for Manager review
- Provide direct support to Service by answering phone calls using monitored phone system as requested by Manager
- Monitor, review and respond to emails, including group mailbox, from Field Service, Vendors, Suppliers, and other departments
- Perform responsibilities of Parts Support Rep or Mission Critical Parts Expeditor as directed by Manager
- Provide training to Parts Support Representatives, Mission Critical Parts Coordinators, or Parts Planning Analysts
- Complete all tasks, projects and functions assigned by Manager
Requirements
- Bachelor's degree in a relevant field or equivalent experience required
- 3 to 5 years of related experience
- Minimal travel as requested to support business goals and objectives (valid driver's license and acceptable driving record necessary)
- You must be legally authorized to work in the United States
- The Company will not pursue or support visa sponsorship
- All applicants must reside in the United States at the time of hire