Learning and Development

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• Deliver live, virtual instructor-led training sessions for select product areas as needed.
• Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
• Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
• Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
• Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

Technical Training Specialist

Provider Training Specialist

Senior L&D Specialist, Enterprise Program Trainer

Technical Training Specialist

Manager, Skills Based Learning and Development

Senior Instructional Designer