Sales

• Support the Florida Division of Emergency Management (FDEM) project by assisting with day-to-day Salesforce administration and system enhancement efforts.
• Build and maintain reports and dashboards, performing data entry and data validation.
• Support permission set and profile cleanup to improve system organization and security.
• Assist with basic field creation and updates, troubleshoot introductory automation issues, and help resolve Salesforce support cases.
• Provide additional system support during Emergency Operations Center (EOC) activations to ensure accuracy, continuity, and readiness of mission-critical workflows.

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