Absolute Security

Customer Advocacy Marketing Manager

Absolute Security

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Define, implement and drive the success of initiatives across Gartner Peer Insights, G2 and other review platforms
  • Design, launch, and manage a comprehensive customer advocacy program, including the creation of a formal customer referral program aimed at driving new business leads.
  • Create and implement strategies to identify, recruit, and nurture customer advocates.
  • Manage the creation of customer-centric content, including testimonials, case studies, video interviews, and reviews.
  • Oversee the customer reference program to support sales and marketing activities.
  • Partner closely with Sales, Marketing, and Customer Success teams to align advocacy efforts with broader business goals.
  • Measure, analyze, and report on the performance of advocacy programs.

Requirements

  • Proven experience in customer advocacy, customer marketing, or a related role within a B2B technology environment.
  • A demonstrated track record of successfully building and managing customer programs, such as referral or reference programs.
  • Exceptional communication and interpersonal skills, with the ability to build strong, lasting relationships with customers and internal stakeholders.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • A deep understanding of customer needs and a passion for creating an outstanding customer experience.
  • Experience collaborating with sales and marketing teams to achieve shared objectives.
  • Self-starter with a creative mindset and the ability to execute with precision.
Benefits
  • health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer advocacycustomer marketingproject managementcustomer referral programcustomer reference programcustomer-centric content creationperformance measurementdata analysis
Soft skills
communication skillsinterpersonal skillsrelationship buildingorganizational skillscreativityself-startercollaboration