Center Support Specialist
ABS Kids
full-time
Posted on:
Location Type: Office
Location: Fort Mill • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
- Make reminder calls one week prior to and the day before scheduled appointments
- Review account to see if a client has missing documents and obtain any missing information
- Reschedule cancellations/No call no shows for assessments
- Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
- Fill out the order request form on a weekly basis
- Communicate needs to the office manager in an emergency situation
- Tidy lobby and all other areas of the ABA Therapy Center
- Mail paper packets to clients
- Answer calls and emails from clients and staff
- Put up office supplies and mark log as received as they are received
- Assist providers with any questions or office needs
- Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
- Communicate with supervising Behavior Analyst about schedule changes
- Responsible for the tracking and administration of the cancellation policy
- Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
- Ensure BT submits PTO in our payroll system
- Run weekly reports to monitor call outs by Behavior Technicians.
- Run daily unconverted appointments audit report
- Adhere to federal HIPAA regulations and any company policies & procedures
Requirements
- High school diploma or GED
- 1 or more years of medical office or administrative office experience
- High attention to detail
- Computer literacy skills including Microsoft Office
Benefits
- Full benefits
- Casual work environment
- Opportunities for advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical office experienceadministrative office experienceattention to detailschedulingreportingdocument managementinventory managementclient communicationdata entryPTO management
Soft skills
communicationorganizationproblem-solvingtime managementcustomer serviceadaptabilityteam collaborationempathyconflict resolutionresponsibility
Certifications
High school diplomaGED