Abridge

Customer Support Specialist

Abridge

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $41 - $48 per hour

Job Level

JuniorMid-Level

About the role

  • Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
  • Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
  • Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
  • Dig deep and be curious about solving complex issues

Requirements

  • Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
  • Love interacting with our customers and are happy to work hard
  • Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
  • Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
  • Can work with speed and are results driven
  • Thrive in a fast-paced environment and willing to roll with the punches
  • Possess excellent computer skills and comfortable with technology
  • Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
  • Worked in CRM/Ticketing systems with rigorous tracking
Benefits
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
  • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
  • Paid Parental Leave: Generous paid parental leave for all full-time employees.
  • Family Forming Benefits: Resources and financial support to help you build your family.
  • 401(k) Matching: Contribution matching to help invest in your future.
  • Personal Device Allowance: Tax free funds for personal device usage.
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
  • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
  • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
  • Compensation and Equity: Competitive compensation and equity grants for full time employees.
  • ... and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunication skillsorganizational skillsattention to detailresults drivenproblem-solvingadaptabilityinterpersonal skillstime managementtechnical troubleshooting