Senior Manager, Client Success – Physician Billing
R1 RCM
SaltStack
Job Level
Mid-LevelSenior
Tech Stack
CloudSaltStack
About the role
- Assists with the logistics of onboarding new clients
- Support monthly invoicing of services and assist management team in daily office activities
- Coordinates new client on boarding kick off calls, including setting up accounts for audits, coding and invoicing, coordinator project plans and EMR accesses
- Communicates regularly with clients including performing follow-up on EMR accesses, project schedules and uploading of medical record information, sending project reports / deliverables, scheduling meetings and education calls and solve for problems that may arise
- Attend daily operational meeting to report status of projects
- Keep internal reporting and tracking tools up to date to ensure accurate information for invoicing clients and performance monitoring
- Serve as a backup for monthly invoicing
- Perform miscellaneous office duties as assigned
Requirements
- Excellent written and verbal communication skills
- Ability to “own” and manage an entire project
- Detail oriented and deadline driven attitude
- Strong and efficient proofreading skills
- Ability to multi-task and keep a sense of urgency
- Excellent customer service skills
- Strong organizational skills and work ethic
- Strong computer skills required including but not limited to: Windows, Word, Excel, PowerPoint, Cloud Technology
- Excellent problem-solving skills
- CPC-A or CPC Preferred
- CPMA Preferred
- Experience working in a healthcare setting
