Customer Service Representative, Insurance
AAA
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance performance
- Complete a 100% remote training program (approximately 4–5 months) and work the scheduled remote shifts (Mon–Fri 12:15pm–9:00pm, Saturdays 10:15am–7:00pm, one weekday off per week)
Requirements
- Prior customer service experience (recent call center experience preferred)
- Spanish fluency is a plus
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- Flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of 5700 Brecksville Road, Independence, OH 44131
- Dedicated, quiet workspace without interruptions
- Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
- Modem/Router must be in the same room as the computer equipment
- Minimum 25 mbps download and 5 mbps upload
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments