Claims Training Consultant, Property
AAA
full-time
Posted on:
Location: Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $72,700 - $96,800 per year
Job Level
Mid-LevelSenior
About the role
- Direct planning, development and presentation of training programs for claims staff, field support personnel and management
- Provide specialized support in identifying learning objectives and evaluating staff; identify skills, knowledge, and abilities to enhance company objectives
- Recommend, develop, implement, and evaluate training; provide coaching to shape, change, or modify employee and management behavior
- Assist staff in achieving Claims objectives across all claim handling and service delivery channels
- Serve as communication link between employees, management, executives, and administrative units
- Research, develop, schedule and conduct information and skill-building programs; support training initiatives and roll-outs in classroom and one-on-one
- Develop training program follow-up to support on-the-job application of information and skills
- Maintain awareness of claims strategies and objectives; consult with executives and senior management to meet claims goals
- Analyze individual employee skills and knowledge, identify gaps, and provide recommendations to management
- Provide one-to-one and group training and coaching; perform other duties as assigned
Requirements
- Bachelors (or equivalent combination of education and experience)
- 4-6 years Claims handling and/or corporate training
- Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization
- Moderate analytical and quantitative skills required
- Advanced proficiency with standard IBM PC software including Microsoft Office products (Outlook, Word, PowerPoint, Excel); Project and Access preferred
- Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State