AAA

Call Center Representative, Spanish Bilingual – Roadside Assistance

AAA

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements

  • Prior customer service experience.
  • Call Center experience is preferred.
  • Bilingual skills in English and Spanish are required.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.
Benefits
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencebilingual (English and Spanish)advanced computer skillsmulti-taskingGPS systemstraffic safety rules
Soft skills
excellent communication skillsempathycompassioncomposed demeanorteam collaborationability to thrive in high-volume environment
Certifications
High School diplomaGED