A.P. Moller - Maersk

Customer Implementation Manager

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Hybrid

Location: Felixstowe • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Oversee successful execution of new implementations and manage customer-facing and non-owned projects
  • Collaborate with Commercial Managers, Customer Service Managers, and stakeholders to ensure seamless onboarding
  • Run implementation projects following Maersk implementation methodology and client requirements
  • Provide project status visibility, establish milestones, manage risks, and report to stakeholders and senior management
  • Write and agree Standard Operating Procedures and support creation of Internal Operating Procedures
  • Ensure post-implementation handover to Operational teams with full process review and alignment
  • Develop strong relationships with key clients and lead clients through the onboarding process
  • Participate in solution design and ensure infrastructure and compliance for new client solutions
  • Support system implementation and act as conduit between client and Maersk EDI team
  • Re-engineer customer processes to increase efficiency and reduce cost to serve
  • Document, implement and control new process rules, roles, responsibilities, and measurements
  • Support new business activity, training, coaching, and mentoring of staff as required

Requirements

  • Strong Project Management skills
  • Proficiency in IT tools (MS Office, PowerPoint, MS Project)
  • Experience in Continuous Improvement techniques and metric-driven mindset
  • Exceptional verbal, written, and presentation skills
  • High sense of urgency, persistence, responsibility, and accountability
  • Confidence in interpersonal skills and relationship building
  • Quick adaptability to new processes and systems
  • Effective stakeholder management across organizational levels
  • Customer-centric mindset and extensive experience in shipping, forwarding, or logistics
  • Detailed understanding of UK inbound retail processes, origin consolidation, and purchase order management
  • Exposure and understanding of Business Improvement/Lean tools
  • Knowledge of risk management and ability to identify activities
  • Ability to work unsupervised and influence decision-makers in a matrix organization
  • Proven track record of delivery and navigating complex operational and commercial challenges
Benefits
  • 25 days annual leave with the option to buy or sell 5 days
  • Annual bonus and pension scheme
  • Family-friendly benefits and retailer discounts through our Benefits Partner
  • Access to our Employee Assistance Program with free access to mental and financial health tools

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementContinuous Improvement techniquesRisk managementBusiness Improvement toolsLean toolsProcess documentationProcess re-engineeringMetric-driven mindsetOnboarding processesShipping and logistics knowledge
Soft skills
Interpersonal skillsRelationship buildingStakeholder managementAdaptabilityCustomer-centric mindsetCommunication skillsCoachingMentoringAccountabilityProblem-solving