Reefer & Cold Chain Customer Experience Agent – Maternity Cover
A.P. Moller - Maersk
full-time
Posted on:
Location Type: Hybrid
Location: Genoa • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide services to direct customers and onboard them to the Maersk environment.
- Manage shipment processes in compliance with company procedures and regulatory requirements.
- Build strong relationships with customers and understand their business needs.
- Deliver proactive customer support and track shipments.
Requirements
- Customer-centric mindset focused on delivering exceptional Customer Support.
- Excellent communication, problem-solving, and relationship-building skills.
- Good planning skills and the ability to work under pressure to the deadlines.
- Basic computer literacy.
- Professional proficiency in English and Italian
Benefits
- flexible working arrangements such as hybrid working up to max 60% of the working time
- adjusted working hours
- alternative working patterns
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centric mindsetcommunication skillsproblem-solving skillsrelationship-building skillsplanning skillsability to work under pressuretime management