Bilingual

• Ensure professional, accurate and timely processing of will call orders
• Serve customers by physically providing customers their completed print orders
• If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
• Assist customers in navigating the 4over website as needed
• Maintain an organized storeroom by placing merchandise on appropriate shelves
• When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Handle complex requests with patience, professionalism, and empathy
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Dependent on location, unloading of pallets/truck deliveries may be required
• Dependent on location, forklift certification may be required and will be provided by company
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

Bilingual Will Call Clerk – 1st Shift

Patient Advocate Representative, Bilingual