ServiceNow

• Best-Practices Guidance: Advise the client on ITAM best practices, ensuring adherence to OOTB (out-of-the-box) functionality and avoiding unnecessary customizations.
• Process Workshops with BPC: Facilitate discovery sessions with areas such as IT Operations, Procurement and Finance to map the current state and define the future operating model.
• Maturity Assessment: Diagnose HAM maturity and design evolution plans to progress toward full hardware lifecycle automation.
• End-to-End Implementation: Support and guide the team in configuring and implementing HAM Professional, including Model Normalization, Asset Flows and inventory audits via Mobile.
• Integrations: Plan and oversee integrations with SCCM, Intune and other discovery sources, ensuring the creation of a Trusted Source of data.
• Normalization: Configure and optimize the Content Service to ensure standardized, high-quality data at go-live.
• Flow Designer: Build logic and automations for critical lifecycle events (Onboarding, Transfers, RMA, Disposal/ITAD).
• Produce As-Built documentation and technical specifications.
• Support and lead the UAT process.
• Deliver training for Asset Managers and Inventory Analysts to ensure operational autonomy after project handover.

ServiceNow HAM Consultant

Tech Lead – UX Specialist, ServiceNow Portals

Senior ServiceNow Analyst – ITOM CMDB

Senior ServiceNow Developer