360dialog — official WhatsApp Business API Provider

Customer Support Specialist

360dialog — official WhatsApp Business API Provider

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇹 Guatemala

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Salary

💰 €1,800 - €2,200 per month

Job Level

JuniorMid-Level

About the role

  • Provide support to our customers using the company channels - tickets, chat, email and online meetings.
  • Liaise with our L2 team to find solutions.
  • Help troubleshoot our API and solve technical problems.
  • Support our partners and clients navigate the WhatsApp API ecosystem.
  • Communicate with Meta representatives.
  • Close collaboration with LATAM Sales and Account Management Teams

Requirements

  • 2+ years of experience in a customer support or technical role
  • 2+ years of experience working with APIs, debugging applications, checking logs and testing
  • You identify problems and show initiative in finding simple solutions together with your team
  • You are fluent (or C3+) in English and Spanish
  • You pay attention to detail and can structure your own day-to-day tasks. Bonus skills
  • Programming experience
  • Experience with WhatsApp Business API and/or META Developer Tools
  • More languages are always welcome!
Benefits
  • Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
  • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
  • Work from anywhere in the world with full remote flexibility.
  • Receive a competitive remuneration package that reflects your skills and experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIdebuggingtroubleshootingprogrammingtestingchecking logsWhatsApp Business APIMETA Developer Tools
Soft skills
problem-solvinginitiativeattention to detailcommunicationcollaboration