Customer Support Specialist
360dialog — official WhatsApp Business API Provider
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇹 Guatemala
Visit company websiteSalary
💰 €1,800 - €2,200 per month
Job Level
JuniorMid-Level
About the role
- Provide support to our customers using the company channels - tickets, chat, email and online meetings.
- Liaise with our L2 team to find solutions.
- Help troubleshoot our API and solve technical problems.
- Support our partners and clients navigate the WhatsApp API ecosystem.
- Communicate with Meta representatives.
- Close collaboration with LATAM Sales and Account Management Teams
Requirements
- 2+ years of experience in a customer support or technical role
- 2+ years of experience working with APIs, debugging applications, checking logs and testing
- You identify problems and show initiative in finding simple solutions together with your team
- You are fluent (or C3+) in English and Spanish
- You pay attention to detail and can structure your own day-to-day tasks. Bonus skills
- Programming experience
- Experience with WhatsApp Business API and/or META Developer Tools
- More languages are always welcome!
Benefits
- Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
- Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
- Work from anywhere in the world with full remote flexibility.
- Receive a competitive remuneration package that reflects your skills and experience.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIdebuggingtroubleshootingprogrammingtestingchecking logsWhatsApp Business APIMETA Developer Tools
Soft skills
problem-solvinginitiativeattention to detailcommunicationcollaboration