IT Support

• Serve as the first point of contact for end users seeking technical support via phone, email, and chat.
• Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
• Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
• Perform basic remote troubleshooting by guiding users through problem-solving steps.
• Identify and recommend process improvements to enhance efficiency and service quality.
• Deliver excellent customer service and maintain professional communication with end users.
• Maintain up-to-date knowledge of company procedures, products, and services.
• Meet or exceed departmental performance standards and KPIs.
• Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
• Collaborate effectively within a team environment while also working independently.
• Demonstrate reliability, accountability, and consistent attendance.
• Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.

Help Desk Technician

Audit Manager, Employee Benefit Plans

Senior Audit Manager, Manufacturing

Credit Support Officer

Audit Manager