Senior Customer Success Manager, Commercial
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $77,000 - $104,000 per year
Job Level
Senior
About the role
- The Senior Customer Success Manager guides customers through established best practices
- This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities
- Customer retention is a key focus for this team member
Requirements
- A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls
- Effective communication skills over email, the phone, or even a video call
- Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency
- Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs
- Follows defined outreach and follow-up communication processes managing data and activity of customers
- You have experience managing revenue retention as your key metric
Benefits
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- utilization of our generous paid time off
- an equity grant
- participation in our incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSCustomer Successstrategic callssoftware utilizationproductivity enhancementefficiency improvementrevenue retentiondata managementactivity management
Soft skills
effective communicationcustomer advocacycollaborationstakeholder managementcustomer needs awareness