1NCE

Service Manager – IoT

1NCE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloud

About the role

  • You manage Service Delivery performance on a tactical level according to defined SLAs
  • You ensure high-quality service by managing 1NCE service providers in line with SLAs
  • You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF)
  • You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence
  • You are responsible for steering the further development of all 1NCE support tools relevant to service processes
  • You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports
  • You conduct regular review meetings with partners, key accounts, and service providers
  • You support internal 1NCE teams in designing contractual and financial elements

Requirements

  • You have completed a degree in Informatics, Computer Science, or a closely related field
  • You are familiar with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF)
  • You bring experience as a Service Manager
  • A strong background in telecommunications is highly beneficial, though experience from an IT-focused environment is equally valuable
  • You enjoy conceptual work and are eager to deepen your passion for digital innovations, modern cloud service architectures, and agile methodologies
  • You are capable of making accurate effort and requirement estimations
  • You can present complex technical solutions in a simple and understandable way
  • You work effectively as part of a team and maintain a strong customer focus
  • You communicate clearly, demonstrate strong self-assertion when needed, and maintain a professional presence across different stakeholders
  • You have strong English language skills, with fluency at a C1 level in both speaking and writing
Benefits
  • Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
  • A work environment defined by respect, close and informal communications among teams, departments, and management
  • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
  • Working on cutting-edge technologies
  • Flexible working models to accommodate work-life balance
  • Work around the globe program
  • Nilo.Health platform for your well-being
  • 26 days of paid annual leave
  • Global and local events to strengthen our team spirit and have fun together
  • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Service Delivery ManagementITILAWS Cloud Adoption FrameworkKey Performance IndicatorsService Level AgreementsEffort EstimationRequirement EstimationCloud Service ArchitecturesAgile MethodologiesTelecommunications
Soft skills
TeamworkCustomer FocusCommunicationSelf-assertionPresentation SkillsConceptual ThinkingStakeholder ManagementProblem SolvingAdaptabilityInterpersonal Skills